Privacy Policy

We are committed to protecting your privacy.

Look Floors will collect information from you when you register or login to your account, fill out a form or contact us via email. We will not collect personal information unless you contact us directly or otherwise consent to the collection of that information although we may collect information indirectly through your access to and use of this website and its services or functions through the use of “cookies” or other technologies.

The information we collect from you may be used in one of the following ways:
  1. Improving customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  2. Replying to your queries and providing information about flooring products, services and solutions requested by you;
  3. Providing information to you about us, flooring products and services, about our related entities and their products and services, any third party installers or resellers of our products and/or services and any other developments or matters that we consider may be of interest to you;
  4. Monitoring and statistically analysing the types of visitors to this website;
  5. Future marketing, commercial and publicity purposes including carrying out direct marketing, market research and surveys; and
  6. Any other authorised uses.

Where you have provided your email address to us and you have authorised us to contact you by email, we may email you to advise you of new products and/or services, new offers being advertised on this website, details of promotions and/or other marketing material which we believe may be of interest to you.

You may request to be removed from any mailing list or other service we offer by emailing us at info@lookfloors.co.nz or by using the “unsubscribe” function contained in every email you receive from us.

We may request permission from you to use details and images of installations (whether before, after or during installation) or images or videos of individual(s) using products or services as contained in the website for promotional purposes. We will not publish such details and images without permission.

We may disclose your personal information to related entities for their use for the purposes set out above. We will not sell or allow third parties access to your information without your approval but may share your information with trusted third parties who assist us in operating this website, conducting our business or servicing you, so long as those parties agree to keep your information confidential. We may also release your information to comply with the law, enforce our website terms and policies or protect the rights, property or safety of Look Floors or others.

You are entitled to access and correct the personal information we hold about you at any time by emailing us at info@lookfloors.co.nz or by logging into your account on this website.

If we decide to change our privacy policy, we will post those changes on this page.

If there are any questions regarding this Privacy Policy you may contact us at info@lookfloors.co.nz or 09 525 0652.